If your laptop’s battery is a removable pack, please try to re-install it.

After checking the above symptoms, please try to reconnect the power cord plug / outlet side plug / NB side AC jack.

If there is any damage, please contact ASUS service center for further information.

Please check if the adapter or cable is damaged.Please check if the AC adapter connector is loose (marked in the image below: A-power cord plug / B-outlet side plug / C-NB side AC jack), or you can try connecting to different outlets.Do not use the same adapters on different models due to the adapter specification may be different. Please use the ASUS original adapter for your laptop to avoid compatibility issues.Reinstall the battery/AC adapter drivers via Device Managerįirst, please check the connection and appearance of the battery/AC adapter.Update and confirm BIOS / Windows packages / drivers with the latest version in your laptop.

First, please check the connection and appearance of the battery/AC adapter.

To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about How to fix the battery cannot provide power/be charged, or be fully charge If you are unsure about the functionality of the USB Type-C port, you can refer to this article to download the user manual specific to your computer model: How to search for and download user manuals. Note: If you are using USB Type-C charging, please ensure that the USB Type-C port on your computer supports battery charging and power delivery for your laptop. If you experience problems where the battery cannot power the laptop, charge, or be fully charged, please refer to this article and follow the troubleshooting steps. Troubleshooting - Battery cannot provide power/be charged, or be fully charge or Notebook will not boot with battery

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